tbjee's Privacy Policy
Your personal information is of great value to us. This policy provides a full account of how tbjee collects, stores, and protects your data.
Introduction & Scope
This privacy policy applies to all registered members and visitors of the tbjee platform. By using our services, you are considered to have agreed to the terms of this policy.
tbjee operates a safe and reliable online gaming platform for players in Bangladesh. We believe that personal privacy is a fundamental right and that protecting it is our responsibility. This privacy policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.
By using the tbjee website, mobile version, or any other service, you accept the terms of this policy. We may update this policy from time to time. We will notify you in advance of any significant changes.
If you have any questions about this policy, please contact us at [email protected].
What Information We Collect
tbjee collects only the information that is essential for providing our services. The different types of information are described below:
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Your chosen username and password (stored in encrypted form)
Financial Transaction Information
Information collected during deposit and withdrawal processes:
- Payment method identifier (bKash, Nagad, or Rocket number)
- Transaction amount and date
- Transaction ID
- Complete payment credential details are not stored with us
User Activity Information
Information collected by monitoring your activity on the platform:
- Gaming history and statistics
- Betting patterns
- Time spent on the platform
- Preferred game categories
Technical Information
Information collected automatically from your device and connection:
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Pages visited and duration
Purpose of Data Use
tbjee uses collected information for the following lawful purposes. We never use your information outside these specific purposes.
3.1 Service Delivery and Account Management
Your information is used to create and manage your account, verify your identity, process financial transactions, and ensure access to all platform features. Verifying your age is also a legal obligation on our part — our services are available only to those aged 21 and above.
3.2 Security and Fraud Prevention
We review transaction and user data to detect suspicious transactions or account activity and to prevent money laundering and fraud. This is essential for protecting our platform and all members.
3.3 Responsible Gaming Monitoring
We monitor gaming patterns so that timely support can be provided if any member shows signs of addictive behaviour. This is an integral part of our responsible gaming policy.
3.4 Customer Support and Communication
Your contact information is used to respond to your complaints or queries, send important account-related notifications, and operate our 24/7 live chat and email support.
3.5 Platform Development and Analysis
We analyse anonymised usage data to improve the quality of our services, add new games and features, and make the user experience more enjoyable.
Data Sharing Policy
tbjee never sells your personal information to third parties. We do not provide your information to any advertising networks or data brokers.
We may disclose your information only in the following limited circumstances:
Service Provider Partners
Necessary information may be shared with providers of core services such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer support. All such partners operate under strict confidentiality agreements and may not use your information without our direction.
Legal Obligations
We may be required to disclose certain information to comply with court orders, lawful requests from investigative authorities, or applicable law. In such cases we will provide only the information that is legally required.
Fraud and Crime Prevention
Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal conduct. This is necessary to protect our platform and honest players.
Business Transfers
If tbjee goes through a merger, acquisition, or sale of assets, your information may be transferred. We will notify you in advance in such cases, and your information will remain protected in a manner consistent with this policy.
Cookies & Tracking Technologies
tbjee uses cookies and similar technologies to improve your experience on the website. Cookies are small data files stored in your browser that help us remember your preferences and session information.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are needed to maintain login sessions, ensure account security, and complete financial transactions. Disabling these cookies will prevent the platform from working properly.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and other personalised settings. They make your tbjee experience more convenient and enjoyable.
Analytics Cookies
Anonymised usage data is collected to understand which sections of the platform are most popular and to improve our services. This data does not identify you personally.
You can manage cookies through your browser settings. Keep in mind that disabling certain cookies may limit some features of tbjee.
Data Security Measures
tbjee follows industry-standard technologies and practices to ensure the highest level of protection for your information. Our security framework is described below:
SSL Encryption
All data between your browser and our server on the platform is encrypted using SSL/TLS protocols, making the information unreadable to third parties.
Password Protection
Your password is never stored in plain text. Passwords are secured using industry-standard hashing algorithms, meaning our staff cannot view your password either.
Access Control
Only authorised staff can access your personal information, and only when necessary for service delivery. All access is logged and reviewed regularly.
Secure Servers
Our servers are located in secure data centres and are backed up regularly. Security is ensured at both the physical and digital level.
Data Minimisation
We collect only the information that is necessary and retain it only for as long as needed. Information that is no longer needed is deleted securely.
Security Monitoring
Our security team monitors systems 24/7. Immediate action is taken if any suspicious activity is detected.
No system on the internet is completely secure. While we ensure the highest level of protection, please use a strong password and do not share your login details with anyone to keep your account secure.
Data Retention Period
tbjee retains your information in accordance with the following policy:
7.1 While Your Account Is Active
We retain all your information for as long as your account is active. This information is used to deliver services, ensure security, and implement responsible gaming policies.
7.2 After Account Closure
Even after your account is closed, certain information — in particular financial transaction records — is retained for a defined period to meet legal obligations. This period is determined in accordance with applicable laws and regulations.
7.3 Data Deletion
When the retention period ends or there is no longer a legal requirement, we delete your information securely. The deletion process is carried out in a way that prevents recovery.
Your Rights
As a tbjee member, you have the following rights regarding your own information. Contact us to exercise these rights.
Right to Access
You can find out what information we hold about you. By submitting a request, you can receive details of the information stored about you.
Right to Rectification
If any of your information is incorrect, you can request a correction. We will verify and make the necessary correction as quickly as possible.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can stop marketing communications at any time. However, it is not possible to stop essential account-related notifications.
Right to Lodge a Complaint
If you have a complaint about how your information is handled, please contact us directly. We take every complaint seriously.
Note that the exercise of some rights may be limited due to legal obligations. For example, retaining financial transaction records for a specified period is legally required, so it may not be possible to delete such information immediately.
Third-Party Services
9.1 Payment Gateways
tbjee uses the services of bKash, Nagad, and Rocket to process transactions. During payment processing, you may need to provide information subject to those providers' own privacy policies. tbjee is not responsible for the data handling practices of these third parties.
9.2 Game Providers
Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt — may process technical data to operate their games. This information is primarily technical in nature and is used to ensure fair play.
9.3 Technology Infrastructure
We rely on certain technology service providers to ensure the reliability and security of the platform. All such providers operate under strict data protection agreements.
Protection of Minors
All services of tbjee are for users aged 21 and above only. We do not knowingly collect any information from minors.
Age is verified at the time of account registration. If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted. If a parent or guardian suspects their child is using our platform, please contact [email protected] immediately.
Changes to the Policy
tbjee may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
Notice of Changes
- A notification will be sent to the registered email address
- A notification will be displayed after logging in to the platform
- The "Last Updated" date at the top of this page will change
- For significant changes, notice will be given at least 30 days before taking effect
Continuing to use the platform after changes have been made will be considered as your consent to the updated policy. If you do not agree to the new policy, you may stop using the service and request closure of your account.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, the tbjee support team is always ready to help you.
Contact the Support Team
Email:
[email protected]
Live Chat:
Available 24/7, support in Bengali and English
Response Time:
Our support team is always active
For privacy-related complaints, writing "Privacy Complaint" in the subject line of your email will help it be processed faster.